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Self–Sufficiency Program Manager
The Healing Center

Cincinnati, Ohio

The Healing Center meets the immediate needs of those struggling financially in Greater Cincinnati and equips them with essential skills to break the cycle of poverty. Each month, nearly 3,000 men, women and children are supported through food and clothing assistance, job coaching, financial counseling, education programs, computer instruction and mentoring. More than 500 volunteers each month provide over 40 services that are available to the guests of the Healing Center. Founded by the Vineyard Cincinnati church over 20 years ago, the Center is still fully funded by the church and operates as a not-for-profit organization that provides assistance regardless of economic circumstances, race, ethnicity, or religious affiliation.

The mission of the Healing Center is to transform lives toward a committed walk with Christ by providing encouragement, support, and hope through relationships and service in an environment that reflects God’s Spirit and love. Their vision is that the Healing Center would be a Christ- centered community where people come to receive unconditional love, healing, and the power to change. The entire Healing Center staff and the host of volunteers strive to embody the values of the Organization – Worth, Empowerment, Hope, Relationships, Diversity, Truth and Servanthood – with every guest they serve.

Their programs include Emergency Food and Clothing, Assessment Services, Educational Programs, Auto Clinic, Health Care, Financial Counseling, Job Coaching, Spiritual Support, and Benevolence/Emergency Fund.

THE OPPORTUNITY & CHALLENGE

For a relatively small organization, there is a lot to love about what the Healing Center is accomplishing. As one person said, “The Healing Center is the best kept secret in Cincinnati.” They serve over 400 unique households each week and are committed to helping each person that comes to the Center feel like a guest in their home.

While the Healing Center is a not-for-profit arm of Vineyard Church, they also have partnerships with numerous other churches, businesses and other non-profits in the Tri-State area. There is also a growing and active donor and volunteer base that supports the work of the Center.

The staff is led by Executive Director, Monica Roberts, who is passionate about the work of the Center and has developed a strong team of men and women who are executing the mission well. The staff culture is very intentionally highly relational. Trust-based vulnerability is a key asset of the team and resolving conflict quickly and in a healthy manner is a value. Monica works hard to ensure a team that lives with a good work/life balance.

The Self-Sufficiency Program Manager is a newly created position for the team and will work closely with Monica, the Assessment Director and the Adult Education Director. This role will develop volunteers to coach (and will also personally coach) guests to develop a pathway that will move them from their current situation to a place of self-sufficiency through the resources and programs of the Healing Center. The person who leads this area will be a risk-taker who is both tenderhearted and tough-minded. This person will have case-management experience and know how to move someone forward toward greater development and self-sufficiency. Since this position is new, there will be opportunity to help create processes and procedures to maximize the work that is to be accomplished.

POSITION PROFILE

Title: Self-Sufficiency Program Manager

Reports to: Executive Director

General Summary: Develops and oversees the case management program for the Healing Center, ensuring processes are in place to track and measure the success of programs and participants. Oversees programs directly related to providing individuals and families with knowledge and resources aimed at self-sufficient lifestyle, providing direct client care, and training and leading volunteer case managers.

Direct Reports: None

Essential Duties:

Case Management

  • Design, execute and monitor an ongoing case management program for the HC, including policies, procedures, and systems.
  • Advocate for client needs and interests through identification of service and resource gaps to effectively meet needs.
  • Maintain consistent communication and meet regularly with volunteer case managers and mentors in order to monitor, evaluate, and report on client progress and program success.
  • Provide direct client assistance.

Program Management

  • Manage and administer existing self-sufficiency programs, which include Matched Savings, Job Coaching, and Transportation Services.
  • Identify and recommend new programs tailored to meet the needs of clients and their families.
  • Develop and maintain relationships with community program partners and leaders.
  • Develop and implement client surveys and program objectives and measurements to identify the needs of HC clients and document program benchmarks and success.

Volunteer Team Leadership

  • Recruit, lead, and train volunteer case managers and mentors.
  • Oversee scheduling to ensure volunteer placement is balanced and individuals are assigned appropriately according to skills and interests.
  • Provide ongoing training and communications to volunteer leaders regarding case management methodologies, best practices and resource and program enhancements.
  • Intercede regarding issues and concerns. Escalate issues appropriately to the HC Volunteer Development Director.

Characteristics and Qualifications:

  • Bachelor’s degree in social services or related field.
  • A minimum of 3 years of relevant work experience, preferably in a non-profit, ministry-oriented environment. NOTE: Equivalent combination of education, experience and training may be considered in lieu of exact education and experience requirements listed above.
  • Licensed social worker preferred.
  • Job or life coach certification preferred.
  • Ability to maintain strict confidentiality of information and exercise discretionary decision-making in absence of manager.
  • Ability to effectively build and inspire relationships with community partners.
  • Proactive in anticipating support needs and comfortable working in and supporting the needs of a cross- cultural environment.
  • Proficient with data collection and management, surveys and evaluation protocols.
  • High level of proficiency working with Microsoft Office Suite (Word, Excel, PowerPoint) and other computer- based programs and systems, including databases.
  • Comprehensive understanding of public benefits, as well as familiarity with job training and readiness programming.
  • Agreement with and adherence to Vineyard Cincinnati’s Mission & Vision, Statement of Faith, Shareholder Covenant, and Staff Guiding Principles (see bottom of page at vineyardcincinnati.com/vineyard-jobs).

Core Competencies and Essential Qualities:

  • Commitment to mission and vision of Vineyard Cincinnati (VC): Supports VC through actions, participation, and communicated focused on the mission and vision of VC, good steward of resources, active Shareholder; embraces outward-focused church perspective.
  • Servanthood: Dedicated to demonstrating a heart to serve others, treating others with dignity and respect.
  • Relational Skills: Ability to relate well with all types of people, attentive and active listener; patience to hear others out and build rapport with dignity and tact; ability to effectively manage change and support and promote acceptance; encouraging, motivating, clear and effective communicator.
  • Approach/Conflict Management: Reflects integrity, honesty, and authenticity and models biblical principles; responds properly when faced with conflict and challenges and applies Matthew 18 principles appropriately.
  • Volunteer Development/Involvement: Continually seeks opportunities for volunteer involvement within area of responsibility and supports and encourages their spiritual development; effectively delegates, trains, and motivates.
  • Time Management/Prioritization: Ability to work effectively in a deadline-driven, multi- priority environment; exhibits consistent usage of effective time management skills and appropriate resource management; communicates interferences and delays to supervisor.
  • Informing: Provides others with timely and organized information; provides clear directions, shares responsibility and accountability; includes and consults with proper ministry areas as needed.
  • Quality of Work: Provides accurate results that are thought-out, complete; exhibits high standard for excellence, attention to detail; relays information that is sufficiently detailed and provides desired effect from customer.
  • Problem Solving/Critical Thinking Skills: Ability to use logical methods to solve problems while producing effective solutions; probes all appropriate resources for solutions; takes initiative to identify and improve systems and processes.
  • Decisiveness: Gathers information, analyzes problems, develops solutions, and organizes action while exercising good judgment; gathers input as needed and demonstrates understanding of when to seek advice in decision-making; communicates decisions to appropriate individuals.
  • System Management: Ability to design processes and systems that permit effective ministry; allows staff to operate independently as appropriate; respects the systems and process of other ministry areas.

Compensation Package:

  • Salary: $45–$55,000 range. Total compensation negotiable based on experience and skill set.
  • Benefits: Health and retirement options provided. .
  • Vacation: 18 days per year (annualized).
  • Relocation: Approximately 1/12th of the agreed upon annual salary.

To download the full Opportunity & Position Profile, click here.

To learn more, visit the Healing Center’s website.

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